Frequently Asked Questions

Interested in adding high-speed, low latency internet to your aircraft? Business Jet can do that. Contact us today to learn more!

At Business Jet, we proudly partner with Phillips 66 Aviation. The proper and timely delivery of clean, dry, pure fuel is our primary goal. The journey of aviation fuel from crude to aircraft is relatively consistent throughout the industry. The difference is in the people.

At Business Jet Center, we manage the product and the equipment with a commitment to quality assurance. The fuel is tested many times for content and contamination before it gets to your plane. It’s tested at the point of origin, again before it goes into our fuel farm, and from there it’s tested and sumped every single day. The fuel is filtered at every step of the process, every time it moves. At Business Jet, it is filtered as it goes into the farm, again as it goes into a refueler, and again when it goes from refueler truck into your aircraft. Coalescers and separators remove moisture from the product. If, at any point, water is detected, the refueler trucks automatically stop the flow of fuel. Our motto when it comes to fuel testing is , “if it isn’t documented, it didn’t happen.” There’s no room for a cut corner when lives are at stake. We check our product and our equipment continuously, without fail.

We certainly are! In fact, we landed in the top tier in this year’s AIN FBO Survey for the Americas Top 5 Percent, and ranked as one of the top FBOs in Professional Pilot Magazine’s PRASE survey. Our facilities have proven to be some of the best in the country and our customer service team, who is the heartbeat of who we are, is consistently recognized in these surveys for going above and beyond. We take pride in this honor and strive everyday to remain at the top of the list when it comes to serving our customers with dedication and excellence.

Yes, Business Jet Center is open 24/7, 365 days a year. Simply call our main number, +1.214.654.1600, to reach a representative at any time.

No, Customs is separate from any terminal located at KDAL. To learn more, visit https://www.dallas-lovefield.com/airport-info/general-aviation/international-arrivals-and-customs.

Yes, Business Jet is a DCA Gateway Location.

Business Jet Center is not associated with the landing fees at Dallas Love Field in any way. This is a charge totally separate from the FBO and is charged to all transient and based GA aircraft operating at Dallas Love Field. To learn more, visit https://www.dallas-lovefield.com/airport-info/general-aviation/landing-fees.

Yes! For your convenience, our Client Services Representatives are available 24/7/365 to assist you in your travel needs. There’s no such thing as “after business hours”. Simply call the main number, +1.214.654.1500, to reach a charter representative anytime, day or night.

Chartering a private aircraft grants you access to thousands of general aviation airports located throughout the United States and worldwide. We require a runway length minimum of at least 5,000 feet for all jet aircraft and 3,500 feet for turboprops. Weather conditions may require a longer runway.

The sooner the better, but if you have last minute plans that arise, call us! If we do not have availability within our fleet, we can still assist with your travel needs through our Preferred Partner Network.

All charter aircraft are stocked with standard onboard snacks and beverages such as soft drinks, liquors & mixers, pretzels, chips, assorted candy bars, and chewing gum. We will also make every effort to obtain any specific item or meals that you would like. Additional catering requests will be billed upon completion of the trip.

Aircraft are owned by individual owners who hire Business Jet to manage the aircraft for them. We are responsible for FAA Compliance, crew training, maintenance, and administrative functions for all of the aircraft in our fleet.

If we do not have an aircraft available that satisfies your travel requirements, we will use our list of Preferred Partners, a network of vetted charter operators, to obtain what you are looking for. We only use operators that have successfully obtained a Wyvern® or ARG/US® Gold/ Platinum rating for your safety.

Yes, the crew will check valid government issued identification against their passenger manifest before allowing you to board the aircraft.

Minimum Use Hours are the billable cost for the downtime of the aircraft on a trip. Trips are generally quoted based on a 2-hour minimum per day usage. For example:
A 4-day trip only has an actual flight time of 6.2 hours
4 day trip = 8 hour minimum
8 hour minimum – 6.2 actual flight hours = 1.8 hours of Minimum Use Hours
Minimum Use Hours X hourly cost of the aircraft = Minimum Use Hours fee

All trips canceled within 48 hours of the departure time set forth in the Quoted Itinerary are subject to a cancellation fee equal to 50% of the charge for the canceled itinerary. All trips canceled within 24 hours of the departure time set forth in the Quoted Itinerary are subject to a cancellation fee equal to 100% of the charge for the canceled itinerary. On Business Jet Peak Demand Days and International trips canceled within 72 hours of the departure time set forth in the Quoted Itinerary are subject to a cancellation fee equal to the full charge for the canceled itinerary.

Our quote includes all of the fixed costs associated with your trip such as flight time, fuel, and crew costs, but there are some things we cannot anticipate. Catering, ground transportation, deicing, etc. These are charged back to you after we receive a bill from the third party provider.

The amount of luggage you can bring with you depends on the capacity and performance of the aircraft you book for your trip. Please contact your Charter Expert for more information.

Of course! We do have certain aircraft with pet restrictions, so let your Charter Expert know that your pet will be traveling so we can ensure you are on the right aircraft.

Minimum Use Fees or “Minimums” are charged to compensate for the aircraft being taken off the charter market for the duration of your trip. The rate is two (2) hours per day. In some cases, it may be more cost-effective for us to quote you two round trips instead of leaving the aircraft at your destination. Your Charter Expert will explain this in further detail based on the specific trip that you chose.

A crew duty day is 14 hours long, and includes the time it takes for the crew to get the aircraft ready before your flight and to put the aircraft away after you land. This is a regulatory requirement, and therefore, we cannot schedule a trip where the crew remains on duty for longer than 14 hours at a time. If your trip will be longer than 14 hours, we will need to schedule a rest period of at least 10 hours for the crew to satisfy the regulatory requirements.

Yes, however, we do have restrictions on how they are stored on board the aircraft, so make your Charter Expert aware when you book your trip.

Unfortunately, there are times when the weather does not cooperate, or an unscheduled maintenance issue arises. In these cases, we will give you options to make sure your travel experience with us is as effortless as possible. In the event of weather, you will be notified as soon as we have information that it may cause an issue for departure or arrival. At that point, we can discuss adjusting departure/arrival times or airports to avoid the weather issue.

In the event of a maintenance issue, you will be given an estimate of time we will need to troubleshoot and resolve the issue. You can advise our team if you would prefer to wait on your aircraft, or if you would like us to work on a recovery option for you.

On large cabin and heavy aircraft, company policy requires a cabin attendant for your safety and that of the aircraft. If preferred, a cabin attendant is available for smaller aircraft but will occupy one passenger seat.

Our cleaning crew will take care of the spill and we will pass the invoice along to you after the flight. We do request that you refrain from drinking red wine on board our aircraft because those spills are much harder to clean and can generate very pricey invoices.

• Aircraft hangar space, fully managed maintenance, maintenance of records and supervision of all operating costs
• Flight operations, crew hiring and training, flight scheduling and dispatch, risk management and compliance
• 24/7/365 coverage for any aircraft related needs, as well as centralized point of contact for all aircraft needs away from home base
• A reliable industry resource and ally

Explore Service in Detail